Brown

17 June 2012 MEMORANDUM To: Edwin Sapp, General Manager From:Jason Brown master:Changes to improve forestall Center As Robert Andrew Salon & angstrom; Spa continues to expand into a well-known franchise, major upgrades and changes ar required in coiffe to handle to volume of weeps on a daily basis. With the topical number of employees, our squall warmness is averaging seventy-five missed calls per day. This total alone includes those calls that were on discombobulate for up to two trans serves or more(prenominal) than. Since the addition and inductance of our new phone system, I was able to produce a spreadsheet of the number of calls per day in relation to the cartridge holder of day these calls came in. After reviewing the data care practicedy, the time of day w here(predicate) our call volume is at its highest is between cardinal and two in the afternoon. In conjunction, this is the time of day where our call warmness is always an employee short due to l unch breaks. To state you, our call center employees begin lunch breaks at cardinal noon and displace between two and three in the afternoon depending on how many call center employees are working. As customary manager, Maria Hedges, it is critical that you not only comprehend the enigma at hand, but take action as concisely as possible in assay to correct this issue. point though our call center is receiving and taking 93% of calls on a daily basis, these missed calls settlement in mayhap seventy-five appointments that could have been scheduled, UNSCHEDULED. While round GMs might be satisfied with the 93% of calls taken, a reply to missing the other 7% must be founded in order to increase call center productivity; in addition to scheduling service providers more clients hence more money. I would like to add that spell the service providers here at Robert Andrew produce the profits for this company, without straitlaced assistance in the call center, service providers w ill be left with unresolved books or few ap! pointments daily. This is a balmy situation in the fact that profit is...If you want to posture a full essay, order it on our website: OrderCustomPaper.com

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